COVID-19

August 2020

To our valued patients,

As you are aware, the situation of the community transmission of COVID-19 is rapidly increasing day by day in Victoria.

The health and well-being of our patients and staff is our first priority, and we believe we have an important role to play in the prevention of the COVID-19 spread.

After much thought, we have made a decision to restrict our dental services, until further notice, to provide urgent and emergency dental treatments in response to the recommended guidelines set out by the government and the Australian Dental Association. 

Please kindly note we will only be able to provide treatment to patients who do not meet the clinical criteria for COVID-19 and are not confirmed or suspected COVID-19 cases. 

We will still be undertaking a thorough pre-screening at the time of booking and will continue to provide care for patients with the highest standard of infection control.

Most other preventive treatments over this period will be postponed, and we will contact you shortly, if we haven’t already done so, to reschedule your appointment to a later date.

We are still here for you should you need us so please feel free to call us on (03) 9580 2036 between 9am-4pm Monday to Friday or alternatively you can email us on [email protected]

We appreciate your understanding and support during these tough times and please remember we are all in this together so if you are feeling unwell or are unsure then we would advise you to seek urgent medical help.

Thank you for your support over the years, and we will see you on the other side of all of this, ready to continue your routine oral health care!

Kind regards and please stay safe,

Dr Nidhi, Dr Paul, Carolyn, Julie and Monique

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July Update

Dear valued patient

We are committed to continue to serve our community, and our new and existing patients at this unprecedented time however to protect you, your family and our staff from the COVID-19 pandemic, we are following and adopting preventative measures from the Department of Health.
We kindly ask that you reschedule your appointment if you are experiencing fever, cough, shortness of breath, have returned from overseas within the last 14 days, or have been in contact with someone diagnosed with or testing for COVID-19 infection. Your privacy will be respected.

Preparing for your appointment

To facilitate maximum Social Distancing, your next appointment may be rescheduled to minimise the number of people in the reception area at any one time. Please be punctual for your appointment and please limit to no more than one additional person accompanying the patient.
We ask that any additional family members or friends wait outside the office.
You will be called by one of our friendly staff a day prior to your appointment to answer pre-screening questions. These questions include
Have you been in contact with any confirmed case of COVID-19?
Are you currently in self-isolation or quarantine?
Have you had any flu/cold like symptoms (fever/cough) or feel unwell?
Have you travelled overseas in the last 2 weeks?

Infection Control

Australia has one of the best standards of infection control in place, and we follow it very strictly.
We have always used approved cleaning products and disinfection protocols for wiping all surfaces in our treatment rooms. Additionally, we use ultrasonic cleaning pressure and an autoclave to sterilise and track all our instruments and apply disposable barriers where required.

Temporary Changes In Reception Area

We have hand sanitisers available throughout the clinic, so please ask us anytime.
We have reduced the number of chairs in our reception area to allow for maximum spacing.
We have removed all communal items that may be touched by multiple people throughout the day such as magazines, brochures and toys.

Additional Measures

You will be asked to sanitise your hands using TGA approved alcohol based hand gel or wash your hand with soap and water prior to being seated in the dental chair and also at the end of your appointment prior to exiting the surgery.
Before treatment, you will be asked to use a disinfectant mouthwash (1% Hydrogen Peroxide) for 30 seconds.
Prior to each appointment, we will disinfect all surfaces that patients and staff may come in contact with. This includes but is not limited to reception area chairs, all door handles, EFTPOS terminal, pens, reception counter and more.

At this stage, we will continue with our modified business hours as per our website to treat emergency patients only, and should the situation evolve further, we will be able to update you regarding the changes on our website and facebook page.

Kind regards
The team at Parkdale Family Dental

Monday 30th March 2020

To our valued patients,

As you are aware, the situation of the community transmission of COVID-19 is rapidly increasing day by day in Victoria.

The health and well-being of our patients and staff is our priority, and we believe we have an important role to play in the prevention of the COVID-19 spread.
After much thought, we have made a decision to restrict our dental service, until further notice, to only provide urgent and emergency dental treatments in response to the guidelines set out by the government and the Australian Dental Association.

Please kindly note we will only be able to provide treatment to patients who do not meet the clinical criteria for COVID-19 and are not confirmed or suspected COVID-19 cases.

We will still be undertaking a thorough pre-screening at the time of booking and will continue to provide care for patients with the highest standard of infection control.

All other treatments over this period will be postponed, and we will contact you shortly, if we haven’t already done so, to reschedule your appointment to a later date.

We are still here for you should you need us so please feel free to call us on (03) 9580 2036 between between 9am-3pm Monday to Friday or alternatively you can email us on [email protected]

We appreciate your understanding and support during these tough times and please remember we are all in this together so if you are feeling unwell or are unsure then we would advise you to seek urgent medical help.

Thank you for your support over the years, and we will see you on the other side of all of this, ready to continue your routine oral health care!

Kind regards and please stay safe,
Dr Nidhi, Dr Paul, Carolyn, Julie, Lisa and Monique